Help / FAQ
Listed below are some frequently asked questions, and some that we think you should know. For anything else, we are a message away on email or social media.
Uneven texture & deckled edges
Because all of our products are handmade, including the paper, our products are not as refined as products you get from other stores. The print method used is a screen printing and not digital print, so you can expect some variation in colour between each product.
Variation to display photo
The print that you receive will not be 100% the same as the one pictured. The cover of your notebook is most likely going to be slightly different from the one pictured. This is because the covers are cut out of a single large sheet of paper. The colour may also vary slightly especially on paper that is dyed using vegetable dyes.
Gift Wraps & Bags are folded
Gift wraps and large bags will be folded for shipping. They will not be mailed flat. However, please email us if you'd like us to ship the gift wraps and bags rolled up.
All items are inclusive of GST where applicable.
You can make a payment online using your debit or credit card. Apple Pay and Google Pay options are also available when checking out on mobile device. For wholesale orders, we accept payment via bank transfers or credit card (charges apply).
Returns & Exchange
We take great care in ensuring that the order is mailed out to you in secure boxes that prevent the goods from being damaged. However, if you do believe that you have received an item that is faulty, we will be happy to offer you an exchange.
Shipping within Australia is via Australia Post. There is flat shipping rate for Standard and for Express.
International shipping has been enabled for a select number of countries. If the destination country is not listed, please contact us via email for a quote.
Unsubscribe from VIP List
If you wish to unsubscribe from our VIP mailing list, you may do so via the Unsubscribe link on the email received or simply reach out to us via one of the methods outlined in the Contact section.
Leave a product review
A week after your order, you will receive an email from us (firstname.lastname@example.org) with the subject title "Please review your recent purchase". Open this email and follow the link provided to leave a short review on each of the product purchased. Make sure to check your junk/spam mail folder.